Assessment of Workplace Counselling Satisfaction to Employees in Public Institutions: A Case Study of Tanzania Commission for Science and Technology

Abstract

The study aimed to assess workplace counselling satisfaction to employees in public institutions by using the Tanzania Commission for Science and Technology as a case study. A case study design was adopted. The study applied a mixed method research approach by using both qualitative and quantitative techniques of research. Simple random sampling and purposive sampling were used to obtain the sample units for the study. In-depth interviews and questionnaires were instruments used to collect data from respondents. Quantitative data were analysed using descriptive statistics. Findings revealed that a relatively higher number of respondents (58.3%) acknowledged counselling services were provided at their organization leaving a relatively lower number of respondents who were not aware of the availability of formal or informal counselling available at COSTECH. Awareness should be made among employees to gain knowledge of the availability of workplace counselling at COSTECH and the public institutions at large.