Abstract:
The human right to social security is not yet a reality for the majority of the
world’s population despite the extension of social security fund in many parts of
the world. This study aimed at assessing the effectiveness of service provision to
pensioners in Tanzania. Specifically, the study sought to examine the ways in
which PSSSF use in delivering its services to pensioners; assess the effectiveness
of PSSSF in delivering its services to pensioners and explore the challenges faced
by PSSSF when discharging its duties to pensioners. The study employed a cross sectional survey research design to collect data involving 73 respondents
(pensioners) and 6 PSSSF managers as key informants who were conveniently and
purposely selected. The study used both primary and secondary data. The
Qualitative and Quantitative data were analyzed using Thematic and Descriptive
data analysis method respectively. Findings revealed that, service provision by
PSSSF are effective to a great extent. It was further revealed that, the manual
means of service delivery was found to be the mostly used by PSSSF in delivering
its services to users. The study recommends that PSSSF should be more innovative
by embracing use of information technology to ensure that the services delivered
to the pensioners are efficient and effective enough to make Pensioners appreciate
the services.
